At poppk, protecting your personal data is a core part of how we operate. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data — all in plain, readable English.
This Privacy Policy ("Policy") describes how poppk ("poppk", "we", "us", "our") collects, processes, stores, shares and protects personal data obtained from users ("you", "User", "Player") of the poppk website and associated services accessible at poppk.cam (the "Platform").
poppk is an English-language online sports betting and casino platform built for Pakistani players. We offer cricket, PSL and ICC sports coverage, live casino games, slot titles and a PKR-friendly interface. As part of delivering these services, we necessarily process certain personal information about you. This Policy sets out exactly what that means in practice — what we collect, why we need it and how we keep it safe.
By registering an Account, continuing to use the Platform or submitting any personal information to poppk, you acknowledge that you have read, understood and agree to the terms of this Privacy Policy. This Policy should be read alongside our Terms and Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.
Our Commitment: poppk does not sell your personal data to third parties. We process your information only for the purposes described in this Policy, and we apply appropriate technical and organisational security measures to protect it at every stage of handling.
For clarity throughout this Policy, the following definitions apply:
poppk collects personal data that falls into the following categories. We collect only what is necessary for the specific purpose identified and do not retain data beyond the period required for that purpose.
Payment Context Note: References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah relate solely to transaction reference data processed for your Account. poppk is not affiliated with, endorsed by or partnered with any of these payment providers.
poppk collects personal data through the following channels:
| Collection Method | Examples of Data Collected |
|---|---|
| Account registration form | Name, email, date of birth, address, mobile number |
| KYC verification upload | Identity documents, selfie/liveness images, proof of address |
| Deposit and withdrawal cashier | Payment method references, transaction amounts in PKR |
| Platform usage (automatic) | IP address, device/browser data, session logs, clickstream |
| Cookies and similar tracking | Session tokens, preference data, analytics identifiers |
| Support interactions | Live chat transcripts, email content, complaint records |
| Third-party verification partners | Identity verification outcomes, fraud-screening scores |
poppk processes your personal data only where a valid legal basis exists for doing so. The primary legal bases on which we rely are:
Processing that is necessary for the performance of the contract between you and poppk — including account creation, identity verification, payment processing, bet settlement and customer support. Without this processing, we cannot provide the services you have signed up for.
Processing required to comply with applicable laws and regulations, including Know Your Customer (KYC) requirements, anti-money laundering (AML) obligations, fraud prevention mandates and reporting obligations to relevant regulatory authorities where applicable.
Processing that serves poppk's legitimate business interests — such as Platform security, fraud detection, responsible gambling risk monitoring, service improvement analytics and internal reporting — where those interests are not overridden by your rights and freedoms.
Where poppk relies on your consent as the legal basis for processing — for example, for non-essential cookies or direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. Consent withdrawal requests can be directed to our support team.
poppk uses the personal data we collect for the following purposes:
poppk does not sell, rent or trade your personal data. We may share your data with third parties only in the limited circumstances described below:
We engage trusted third-party companies to provide services on our behalf — including identity verification providers, payment processing technology partners, cloud hosting services, analytics platforms and customer support tools. These parties act as Data Processors under contractual instructions from poppk and are not permitted to use your data for any purpose beyond the specific service they provide.
poppk may be required to disclose personal data to competent authorities, regulators, courts or law enforcement agencies where legally obligated to do so, or where disclosure is necessary to prevent fraud, money laundering or other unlawful activity. We disclose only the minimum information necessary to satisfy the relevant legal obligation.
In the event of a merger, acquisition, restructuring or sale of assets involving poppk, personal data held by poppk may be transferred to the acquiring entity as part of that transaction. Where this occurs, we will take reasonable steps to ensure that appropriate data protection standards continue to apply and will notify affected Users where required.
We may share your data with third parties not described above where you have given us your explicit, informed consent to do so. You retain the right to withdraw such consent at any time.
No Sale of Data: poppk will never sell your personal data to advertising networks, data brokers or any third party for commercial purposes. Your data is used only to deliver the services you have signed up for and to meet our legal obligations.
The poppk Platform uses cookies and similar tracking technologies to provide core functionality, remember your preferences and understand how users interact with the Platform. The categories of cookies we use are:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | Yes — cannot be disabled |
| Functional | Remembering language, odds format and interface preferences | Optional |
| Analytics | Aggregated usage data to understand feature performance and improve the Platform | Optional (consent-based) |
| Marketing / Retargeting | Identifying users for relevant promotional communications | Optional (consent-based) |
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use core Platform features. Where consent-based cookies are used, you can withdraw consent at any time by adjusting your browser settings or contacting our support team.
poppk retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention principles we apply are:
When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. Requests to delete data before the end of the retention period may be constrained by our legal obligations, as described in Section 10 below.
You have a number of rights in relation to your personal data. The extent to which these rights apply may vary depending on the legal basis for processing and the applicable law in your jurisdiction. poppk will honour these rights to the fullest extent required by applicable data protection legislation.
You may request a copy of the personal data poppk holds about you, together with information about how it is being used. We aim to respond to access requests within 30 days.
If you believe that personal data poppk holds about you is inaccurate or incomplete, you may request that we correct or update it. Minor corrections (such as updating your address or mobile number) can often be made directly within your Account settings.
You may request that poppk delete your personal data. We will comply where there is no overriding legal obligation or legitimate purpose requiring us to retain the data — for example, where we are required by AML regulations to retain KYC and transaction records, erasure requests for that data cannot be fulfilled within the mandatory retention window.
You may request that poppk restrict the processing of your data in certain circumstances — for example, while a dispute about accuracy is being investigated, or while you are objecting to processing based on legitimate interests.
Where processing is carried out by automated means on the basis of consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to poppk demonstrating compelling grounds that override your rights.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
Exercising Your Rights: To exercise any of the rights above, please contact our support team via live chat or by email at [email protected]. We will verify your identity before processing any request and aim to respond within 30 days of receipt.
poppk takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction or alteration. These measures include:
While poppk applies robust security measures, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your Account credentials. Do not share your password, one-time codes or authentication details with any third party. If you suspect your Account has been compromised, contact poppk support immediately via live chat.
poppk is an adults-only platform. Access is strictly restricted to individuals who are at least 18 years of age, or the higher minimum age required by applicable law or the operator licence jurisdiction. We do not knowingly collect personal data from individuals under the age of 18.
As part of our KYC verification process, all users are required to confirm their date of birth and provide documentary evidence of age where requested. If poppk discovers that personal data has been collected from a person under the minimum age, that Account will be immediately suspended, the data will be deleted in accordance with our retention obligations, and any funds deposited will be returned using the original payment method.
Parental Awareness: If you are a parent or guardian and believe a minor in your care has created an Account on poppk, please contact our support team immediately at [email protected]. We will investigate and act promptly. We also recommend using device-level parental controls and internet filtering tools to prevent minors from accessing gambling platforms.
poppk operates as an international platform. As a result, personal data collected from you may be transferred to, stored in, or processed in countries outside Pakistan. This may include the jurisdiction in which poppk 's operating entity is incorporated or where our third-party service providers maintain infrastructure.
Where personal data is transferred internationally, poppk takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under applicable data protection law. These safeguards may include contractual clauses with data processors, adherence to recognised data transfer frameworks, or reliance on adequacy decisions where applicable.
Your Acknowledgement: By using the poppk Platform and submitting your personal data, you acknowledge and consent to the transfer of your information to jurisdictions outside Pakistan for the purposes described in this Policy, subject to the safeguards described above.
poppk reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our services, or improvements to how we describe our data practices. The revised Policy will be published on this page with an updated "Last Updated" date.
For material changes that significantly affect how we process your personal data, poppk will provide advance notice via email to your registered address or through a prominent notice on the Platform prior to the change taking effect. Continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this Policy periodically to stay informed about how poppk handles your personal data. If you do not agree with any changes to this Policy, you should discontinue use of the Platform and close your Account in accordance with the process described in our Terms and Conditions.
If you have any questions, concerns or requests relating to this Privacy Policy or to the way poppk processes your personal data, please get in touch with our support team. We aim to respond to all data-related enquiries within 2 business days.
Support is available 24/7 via live chat on the Platform. For written enquiries regarding data protection matters specifically, you may also contact us by email. Please include your registered Account username and a brief description of your request so we can handle it efficiently.
Data Protection Enquiries:
Email: [email protected]
Response time: within 2 business hours via live chat; within 2 business days for email. Support available in English; Urdu assistance available on request.
poppk does not hold a Pakistan gambling license and makes no claim of authorisation by the Government of Pakistan, PTA, the State Bank of Pakistan or any provincial authority. Users located in Pakistan must independently assess the legality of online gambling in their specific location before participating. This Policy does not constitute legal advice.
poppk has a firm policy against selling personal data to third parties. Your information is used solely to deliver the services you signed up for and to meet our compliance obligations — nothing more.
All data in transit between your device and the poppk Platform is protected by TLS encryption. Sensitive data fields are also encrypted at rest, keeping your identity documents and payment references secure.
You can request a copy of your data, correct inaccuracies, restrict processing or ask for deletion at any time. Our support team handles all data rights requests promptly via live chat or email.
poppk keeps your data only as long as legally necessary. Once the retention period expires, data is securely deleted or irreversibly anonymised — we don't hold information indefinitely without purpose.
We verify every user's age as part of the KYC process. poppk does not knowingly collect data from anyone under 18. Accounts found to belong to minors are closed immediately and data is removed.
Promotional communications from poppk are only sent where you have explicitly opted in. You can unsubscribe at any time with a single click, and your preference is updated immediately in our systems.
Our support team is available 24/7 via live chat to handle any data protection questions. You can also review our full Terms and Conditions or head back to the homepage to explore poppk.
18+ only. poppk does not hold a Pakistan gambling licence. Users are responsible for checking applicable local laws before participating.